At Los Pernoctantes ("we", "our", "the company") we are committed to protecting the privacy of our customers and users. This policy describes how we collect, use, disclose, and protect your personal information when you use our logistics and executive accommodation management services.
1. Information We Collect
We may collect the following types of personal information:
- Identification Information: Full name, ID document, passport, date of birth.
- Contact Information: Email address, phone number, physical address.
- Booking Information: Stay dates, accommodation preferences, payment details.
- Professional Information: Company you work for, reason for travel (business/digital nomad).
- Technical Information: IP address, device type, website usage data.
2. Use of Information
We use your personal information for the following purposes:
- Manage and process your accommodation bookings.
- Provide the contracted services (apartment access, high-speed internet, workspaces).
- Communicate with you about your booking, customer service, and support.
- Send information about our services, offers, or updates, always with your consent.
- Comply with legal and regulatory obligations.
- Improve the quality and security of our services and website.
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Companies that help us operate our business (payment processors, cleaning services, maintenance) under strict confidentiality agreements.
- Legal Authorities: When required by law, regulation, legal process, or government request.
- With Your Consent: In any other case, only with your express authorization.
4. Data Security
We implement reasonable technical, administrative, and physical measures to protect your personal information against unauthorized access, loss, alteration, or destruction. We use encryption protocols for the transmission of sensitive data and limit access to your information to authorized personnel only.
5. Your Rights
You have the right to:
- Access, correct, or update your personal information.
- Request the deletion of your personal data, subject to legal retention obligations.
- Object to the processing of your data for direct marketing purposes.
- Withdraw your consent at any time, without affecting the lawfulness of processing based on prior consent.
To exercise these rights, contact us at info@lospernoctantes.com.
6. Contact
If you have questions about this Privacy Policy, you can contact us at:
Los Pernoctantes
Carretera Panamericana, Coatepeque, Santa Ana, El Salvador
Phone: +503 6049 9618
Email: info@lospernoctantes.com
This policy may be updated occasionally. We will notify you of significant changes by posting the new policy on our website lospernoctantes.com.